IT Help Desk

The IT Help Desk is FSU’s main provider of technology support to all students, faculty and staff University-wide, on or off-campus. We are committed to delivering quality customer service and technical solutions in support of campus-wide technology.

Any critical Incident or Service Request should be initiated by calling the IT Help Desk directly. Other technical problems can be reported via the Help Desk Portal.

Need Immediate Help After-Hours?

Please Call Us! Our after-hours help desk is available beyond our regular walk-in service hours. Our after-hours agents will handle calls regarding Canvas, account issues, and emergency outages. Other requests will be referred to and handled by FSU IT staff during regular business hours.

Online and Self Service

System Logins

• FSU Email
• HR/Payroll
• Canvas
• PAWS
• Web Help Desk

Help Desk Resources

• Password Management
• Bobcat Express
• BURG Alerts
• Campus Directory
• Certificate of Security (COS)
• Discount Software
• Registering Devices
• VPN
• Wireless Setup
• Web Help Desk Instructions

• Instructions and Additional Resources

  Network Access from Off Campus (VPN)

  • Access Instructions (PDF)

  PAWS

  • Peoplesoft Financials - Instructions for Using nVision Reports (PDF)
  • Peoplesoft - Address Entry Guidelines (PDF)
  • Peoplesoft - Data Ownership (PDF)
  • PAWS - Completing the Grade Roster in PAWS (PDF)
  • PAWS - Registration Procedures (PDF) - For Students

  Wireless

  • Accessing Wireless from Windows 7 (PDF)
  • Accessing Wireless from Windows 8 (PDF)
  • Accessing Wireless from Windows 10 (PDF)
  • WIFI Setup for Mac OS X (PDF)

  General Guidelines for Connecting Mobile Devices to the Wireless Network

  • Android Mobile Device (PDF)
  • Apple Mobile Device (PDF)
• Frequently Asked Questions

  I’ve forgotten or need to change my password. How can I have it reset?

  Use the Password Management page.

  I need to access my H and P drives from off campus. How do I connect to the VPN (Virtual Private Network) to access these drives?

  Visit the Network Accounts & Access page.

  How can I connect to Frostburg State University’s Wireless Networks?

  Computers must be equipped with a wireless network adapter (802.11 g/n/ac) to connect to the wireless network. For students pre-configured wireless access points are available from the FSU Bookstore. Visit the Wired and Wireless Access section of our site for details.

  How do I sign-up for Frostburg State University’s BURGAlerts?

  Visit the BURGAlert sign up page. You may also find the Emergency Notification System instructions (PDF) helpful.

  How do I clear my browser’s cache (Internet Explorer, Firefox, Chrome and Safari)?

  View the How do I clear my web browser’s cache, cookies and history (PDF) document.

  How to open a private or incognito browser window?

  View the How to open a private or incognito browser window (PDF) document.

  Where do I go to purchase the discounted Microsoft and Adobe products?

  Go to the Discount Software section of our site.

  How do I share my Outlook calendar?

  View the Sharing Your Calendar in Outlook 2010 (PDF), Outlook 2011 and Outlook 365 instructions.

  How do I add a shared Network Printer?

  Click on Start, type \\adminprint and locate your printer. Double click on the printer name, which adds the printer to your computer under Devices and Printers.

Student Employment

Are you a current computer science, information technology, or secure computing student and interested in working at the Help Desk?
Visit our Online Job Application to apply today!